Privacy Policy
Livid Melbourne ("Livid", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you visit shoplivid.com or make a purchase from us.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Your name, email address, phone number, and shipping address when you place an order. Payment information processed securely through our payment provider. Your browsing activity on our website including pages visited and products viewed. Your email address when you subscribe to our newsletter. Any information you provide when contacting our support team.
How We Use Your Information
We use your information to process and fulfil your orders. To send you shipping confirmations and tracking details. To respond to your questions and support requests. To send you marketing emails if you've opted in. To improve our website, products, and customer experience. To comply with legal obligations.
Sharing Your Information
We never sell your personal information to third parties. We only share your information with trusted service providers who help us run our business, including our payment processor, shipping carrier, email marketing platform, and website hosting provider. These providers only have access to the information they need to perform their services and are required to protect your data.
Payment Security
All payments are processed securely. We do not store your credit card details. Payment processing is handled by our third-party payment provider which uses industry-standard encryption to protect your information.
Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic, and support our marketing efforts. You can manage your cookie preferences through your browser settings at any time.
Your Rights
You have the right to access the personal information we hold about you. Request correction of any inaccurate information. Request deletion of your personal information. Opt out of marketing emails at any time by clicking the unsubscribe link in any email. To make any of these requests, contact us at support@shoplivid.com.
Data Retention
We keep your personal information for as long as necessary to fulfil your orders, provide customer support, and comply with our legal obligations. If you request deletion of your data, we will remove it unless we are legally required to retain it.
Third Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page regularly.
Contact Us
If you have any questions about this privacy policy or how we handle your data, contact us at support@shoplivid.com.